Our customer commitment is based on delivering quality products and satisfying any customer complaint to the best of our ability. At Dreams By Milan our products fall into various categories; Handmade by Dreams By Milan, Dream Picks which are finished accessories made by mass merchants and Dreams Featured Artists that provides handmade jewelry by designers we have partnered with to enhance our customer offering. We try to keep our website up to date with product that we have in inventory and are prepared to ship. If you place an order for a item that is not in stock and cannot be shipped within 72 business hours we will contact you immediately to provide you with options or a refund.
It is our intent to ship as carefully as possible so as not to have damaged goods received by our customers. Damaged or defective merchandise must be reported within three days of receipt of goods. The best method of contact would be through our customer service e-mail address with the order number and type of damage or defect included in the e-mail. We will review the issue and contact you within 48 hours of being notified to inform you of next steps. If you receive goods that are damaged or defective you will have the option of another item or your money refunded including shipping. In either case we must receive the damaged/defective product back before we send the replacement or refund you via a credit to your credit card.
Exchanges – if an item is purchased and you would like to exchange it due to size or color we allow exchanges within thirty days of the purchase. Please note that you must contact customer service for an exchange authorization number and the merchandise must be returned in its original unused condition and packaging. We will provide you with a prepaid shipping label for all exchanges. Since we offer various categories of products ranging from handmade one of kind to exclusive merchandise from our design partners we will notify you within 48 hours if we have the same or similar product available for exchange or discuss other options to meet your needs. If we receive the item back in a condition that shows that the item was worn or damaged while in your possession we will not replace the item or refund any monies.
Returns – although it is our intent to satisfy each and every customer by providing quality merchandise we understand that there might be a rare occasion when our customer has changed their mind about the item or is not satisfied with the merchandise for some other reason. In order to returns merchandise that is not being exchanged and is not damaged or defective you must contact customer service within 14 days of when the merchandise is shipped to you and a return purchase form must be completed at which time we will also provide a return authorization number. This form and authorization number is required in order for you to receive a refund. Items that are marked final sale cannot be returned therefore a return authorization will not be issued.
Refund Policy – refunds will be made in the same form that payment was received and to the same credit card. You can expect to receive your refund within three weeks after you send us the tracking number for the item being returned. The merchandise must be returned to us regardless of the reason in order to receive a refund.
What we ask of our customers:
Please check the merchandise completely upon receipt to ensure you have received the items that you were expecting and that there are no damages.
Contact us immediately regarding damages or exchanges.
Use an insured carrier or registered mail when returning merchandise.